From RFQ to Delivery

How It Works

Our standard terms are Net 30 days from delivery date (unless agreed otherwise in writing). Customers should inspect goods promptly; shortages/damage/incorrect items should be reported within 3 business days of delivery.

Step 1

RFQ

2 options:

1 – Send part number/spec, quantity, delivery location and required date. Attach a list, drawing or photos if helpful.

2 – Send us a link to the item(s) you would like us to source.

Step 2

Quote

We provide pricing, lead time and delivery route options. Where helpful, we also provide alternatives: best price, best lead time, or suitable substitutes.

We can propose OEM/authorised routes or marketplace options where appropriate, subject to approval.

Step 3

Execution

Once approved, we place orders, coordinate dispatch and keep you updated.

Step 4

Delivery & documentation

Drop-shipped to your delivery address with tracking and standard documents (invoice, packing list, certificates where required).

Commercial Terms / Inspection / Warranty

FAQ

Are you B2B only?

Yes. We supply businesses and organisations only.

How quickly do you respond to RFQs?

Typically within 24–48 hours depending on complexity and supplier availability.

Do you handle urgent requirements?

Yes. We can propose expedited courier or air options where feasible.

Do you ship only small parcels?

No — we support parcels, freight and cargo, including air, road, sea, LCL/FCL and container loads where appropriate.

Can you supply outside the UK and Europe?

Yes — we support global destinations. Incoterms are confirmed per quote and may vary by country and route.

Do you deliver DDP?

Yes — DDP can be provided for UK and EU deliveries where import is required and agreed. For other destinations we agree Incoterms per shipment (DAP/FCA/EXW etc.).

What are your payment terms?

Standard terms are Net 30 days from delivery date, unless agreed otherwise in writing.

How quickly must we inspect and report issues?

Please inspect goods promptly. Shortages, damage or incorrect items must be notified in writing within 3 business days of delivery with supporting evidence.

Do warranties transfer?

Where applicable, manufacturer warranties apply and are passed through to the customer, subject to the manufacturer’s terms.

Do you source from marketplaces?

Yes, where it improves availability, speed or total delivered cost. We maintain an audit trail and provide consolidated documentation. For critical or compliance-sensitive items we source via OEM/authorised channels; for general operational supplies we may use marketplaces where appropriate.

How does pricing work?

We quote a delivered price based on product availability, lead time, route selection and any customs requirements. We keep pricing lean, aim to be highly competitive and provide options where available.